We believe a great trip starts with great communication. That's why our booking process is intentionally personal and straightforward. No complicated online forms, no anonymous systems – just a real conversation between you and us, so we can tailor your trip to exactly what you're looking for.

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Step 1: Get in Touch

Everything starts with an initial conversation. You can reach us via:

• Email: info@kanopi-sumatra.com

• WhatsApp: +49 176 69730629 (German & English); +62 813 61289268 (English & Indonesian)

• Contact for on this website

Tell us a little about yourselves: How many people are travelling? Are there children in the group? Which tours interest you? Do you have any physical limitations or special requests? The more we know, the better we can help.

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Step 2: Individual Tour Planning

After your first message, we'll plan your programme together. We'll suggest suitable tours and activities, explain the differences, answer your questions and adapt everything to your preferences.

No standard packages, no one-size-fits-all solutions – every KANOPI Treks tour is individually tailored to the group.

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Step 3: Booking Confirmation & Deposit

Once we've agreed on a programme, you'll receive a written booking confirmation by email. This includes:

• The booked tours and activities

• Travel dates

• Total price and included services

• Payment details

  
  

A deposit is required to secure your booking. This is typically 50% of the total price and confirms your reservation.

Payment options for the deposit:

• PayPal: info@kanopisumatra.com

• Wise (formerly TransferWise)

• Further options available on request

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Step 4: Final Payment On-Site

The remaining balance is due on the first day of the tour, before departure. Payment is preferred in cash (EUR or IDR) or via PayPal or Wise. All prices are listed in euros; if paying in IDR, the exchange rate applicable on the day of payment applies.

Important: There are very few ATMs in Bukit Lawang. We strongly recommend withdrawing enough cash in advance in Medan or at the airport.

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Cancellations & Rebooking

We understand that plans can change. Our cancellation policy is designed to be fair:

• More than 14 days before the tour: full refund of the deposit

• 7–14 days before: 50% of the deposit is retained

• Less than 7 days before: deposit is forfeited

• On the day of the tour or no-show: full amount is charged

For rebookings, we will always try to find a solution together. Please get in touch as early as possible.

Full cancellation terms can be found on our Terms & Conditions page.

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Frequently Asked Questions About Booking

Can I book at short notice?

Yes, last-minute bookings are possible subject to availability. For peak season (July–August and December–January), we recommend booking at least 4–6 weeks in advance.

Are there group discounts?

Our jungle trek prices are fixed rates, so unfortunately we're not able to offer discounts.

Can I combine multiple tours?

Absolutely – we actually encourage it. Many guests combine a multi-day trekking tour with day activities such as the Village Tour or the BBQ by the river. We're happy to put together a full programme for you.